Refund policy

Last updated: 7 August 2026

At SHR DEALS, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

Our 30-day policy is in addition to any statutory consumer rights that may apply in your country.

Eligibility for a return

To be eligible for a return, your item should be:

  • In the same condition in which you received it
  • Unused or only handled as reasonably necessary to inspect it
  • Complete with all accessories, parts and manuals supplied
  • In its original packaging where reasonably possible
  • Accompanied by proof of purchase or your SHR DEALS order number

To request a return, please contact us at [SUPPORT EMAIL] or through our Contact page.

Please do not return an item without contacting us first. We will provide the appropriate return instructions and return address.

Do not automatically return products to the address shown on the original parcel, as this may be a supplier, warehouse or logistics address that is unable to process customer returns.

Change-of-mind returns

You may request a return within 30 days of delivery if you change your mind.

Unless otherwise required by applicable consumer law, the customer is responsible for the cost of returning a change-of-mind item.

Where applicable law gives you additional cancellation or withdrawal rights, those rights remain unaffected by this policy.

Damaged, defective or incorrect products

Please inspect your order after delivery.

Contact us as soon as possible if an item:

  • Arrives damaged
  • Is defective
  • Is significantly different from what you ordered
  • Is the wrong item
  • Is missing an essential part

Please provide your order number and, where helpful, clear photographs or video showing the issue.

After reviewing the issue, we may offer an appropriate solution such as:

  • A replacement
  • A full refund
  • A partial refund where agreed with you
  • Return instructions at our expense where a return is required

Nothing in this policy limits your legal rights in relation to faulty, misdescribed or non-conforming goods.

Items that cannot normally be returned

Subject to applicable law, returns may not be accepted for:

  • Personalised or made-to-order products
  • Perishable products
  • Products that cannot be returned for health or hygiene reasons after their seal has been opened
  • Digital products once supplied where the applicable right of cancellation has been validly waived
  • Gift cards
  • Products damaged through misuse, accidental damage or improper installation by the customer

If you are unsure whether your product is eligible, contact us before returning it.

European Union and United Kingdom customers

Consumers purchasing online in the UK and EU may have statutory cancellation or withdrawal rights in addition to our voluntary 30-day policy.

Where those rights apply, our policy does not replace or restrict them.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer or payment provider to process the refund after we issue it.

If a refund is legally due, it will be processed within the time required by applicable consumer law.

Original shipping charges

SHR DEALS currently provides free standard shipping, so there is normally no standard outbound shipping charge to refund.

If a paid delivery service is offered in the future, any entitlement to reimbursement of the original delivery charge will be handled in accordance with applicable consumer law.

Order cancellations

If you want to cancel an order, contact us as quickly as possible.

We will try to cancel it before fulfilment, but we cannot guarantee cancellation once the order has entered processing, dispatch or fulfilment.

If the order has already shipped, you may need to follow the normal return procedure after receiving it.

Exchanges

The fastest way to obtain a different product or variant is usually to return the original eligible item and place a new order.

Contact us if you need assistance.

Return fraud and abuse

We may refuse returns where permitted by law if there is evidence of:

  • Deliberate product damage
  • Substitution of a different product
  • Fraudulent claims
  • Repeated or abusive misuse of our return process

This does not affect legitimate statutory consumer rights.

Contact

For returns and refunds:

SHR DEALS
Email: [email protected]
Website: www.shrdeals.co.uk